Support

Need help with the fetramp app? We are here to help with account access, cards, and transactions.

Contact Support

Email us anytime and we will respond as quickly as possible.

support@fetramp.com

For your security, never share your password, PIN, or recovery phrase.

Include In Your Message

Adding these details helps us resolve your request faster.

  • Your account email or phone number
  • Device model and OS version
  • App version (from Settings)
  • Transaction ID, wallet address, or card last 4 digits (if relevant)
  • Screenshots or exact error messages

Common Support Topics

Account Access & Verification

Login issues, 2FA resets, profile updates, and identity checks.

Cards & Spending

Virtual card setup, declined payments, and merchant disputes.

Crypto & Fiat Transfers

Deposits, withdrawals, pending transfers, and network confirmations.

Limits & Fees

Transaction limits, exchange rates, and fee-related questions.

Send Us a Message

This form opens your email client and pre-fills your message.

We respond to support emails as quickly as possible.

Helpful Resources

Need to close your account or review our policies? Use the links below.